Polski
Report Your Issue!
We care about your satisfaction – returns and complaints are handled quickly and reliably.
See How Easy It Is
Fill in the form
The ready-to-use form is available below.
Pack the product
Make sure the product is undamaged and include proof of purchase.
Send the parcel
Send the product to: Norwit Sp. z o.o., ul. Inwalidzka 20, 41-506 Chorzów, Poland.
Wait for our response
Once we receive the package, we will contact you within 2 business days.
Complaint Submission Conditions
If you submit a complaint under the manufacturer's warranty, Norwit Sp. z o.o. acts as an intermediary between you and the manufacturer. The warranty terms (duration, resolution method, service cost) are set by the manufacturer. If the complaint is rejected by the manufacturer, additional costs (e.g. shipping) may apply.
Important Information
The complaint procedure does not limit your rights under the Polish Civil Code of March 23, 1964 (Dz.U.2019.1145) and the Consumer Rights Act of May 30, 2014 (Dz.U.2020.287).
- Damaged shipment? Always check the package in the presence of the courier. If damage is found, complete a damage report – otherwise, we cannot process the complaint.
- Mechanical damage? If visible mechanical damage is found after delivery, the complaint may be rejected.
- Problem description is crucial. A detailed description and photos will help us identify the issue.
- Complaint and ownership. You must provide proof of purchase (e.g. invoice) and a statement of ownership transfer to submit a complaint.